FAQ
Leave the uncertainty with us
Ordering
Yes. Choose one, two or three pets; each additional pet adds $20.
Two complimentary revision rounds are included before you approve the artwork.
Tell us what you would like changed. Two complimentary refinements are included so we can adjust likeness, detail and composition with your guidance.
Artwork
Your first digital proof arrives in 2–3 business days. Production and tracked delivery begin after approval.
Use a clear, well-lit photo with visible eyes and uncropped ears. A normal phone photo is usually enough.
Because every piece is custom, change-of-mind returns are not available. Production or transit issues are covered by our happiness guarantee.
Natural light, a clear view of the eyes and a front or gently angled pose work beautifully. Avoid heavy filters, distant screenshots and anything covering the face.
Yes. Your first high-resolution proof arrives by email in 2–3 business days, and the finished piece is made only after you approve it.
More
Absolutely. Rabbits, birds, horses and other companions are welcome. If we can clearly see their features, we can compose their portrait.