This Refund Policy is part of our Return and Refund Policy and applies to every order placed at velvetandwhisker.com. The store is operated by Liart Sustainable LLC, a limited liability company registered in New Jersey, United States, trading as Velvet & Whisker.
When a refund is issued
- An order cancelled before you approve the proof.
- An item that arrives damaged or faulty, does not match the approved proof, is the wrong item, or never arrives — reported within 30 days of delivery.
- An order we cannot fulfil, for example an unusable photograph or an address our print partner cannot deliver to.
How the refund is paid
- Always to the original payment method used at checkout. Card payments are processed and refunded through Stripe.
- We cannot refund in cash, to a different card, or to a third party.
Timing
- We issue the refund within 5 business days of agreeing it with you.
- Banks and card issuers typically post it within a further 5 to 10 business days. If it has not appeared after 15 business days, write to us with your order number and we will send you the refund reference.
Amount
- The full price you paid for the item.
- Shipping is refunded when the fault is ours, when the item never arrives, or when the whole order is cancelled before production.
- Import duties or taxes you paid on delivery are refunded only where the return is due to our error.
Fees
No restocking fee, and no fee for a replacement.
Contact
Liart Sustainable LLC, trading as Velvet & Whisker
Email: [email protected]. We reply within one business day.
_Last updated: 23 September 2026_