This Return and Refund Policy applies to every order placed at velvetandwhisker.com. The store is operated by Liart Sustainable LLC, a limited liability company registered in New Jersey, United States, trading as Velvet & Whisker.
Before we print: the proof
Every piece is painted and printed for one order, so the place to change your mind is before production, not after. We send you a proof of the artwork — normally within 2–3 business days — and two rounds of refinement are included. Nothing is printed until you approve it. Until you approve, you can change anything, or cancel for a full refund.
After we print
Because each item is personalised and made to order, we cannot accept a return for a change of mind once production has started. This does not affect your rights below, or any right you have under the law where you live.
When we replace or refund
Write to [email protected] within 30 days of delivery with your order number and a photograph, and we will replace the item or refund it in full — your choice — if:
- it arrives damaged or faulty;
- the print does not match the proof you approved;
- you received the wrong item;
- it never arrives.
There is no charge for a replacement, and we do not ask you to ship a faulty item back before we act.
What we cannot fix
- A photograph that could not be painted well and that you approved anyway at proof stage. We tell you before we start when a photo will not work.
- Small differences between your screen and the printed inks, or slight variation in cropping and placement. These are inherent to printing.
- Damage after delivery, or ordinary wear.
Refunds
See our Refund Policy for how and when the money is returned.
Contact
Liart Sustainable LLC, trading as Velvet & Whisker
Email: [email protected]. We reply within one business day.
_Last updated: 23 September 2026_